Home / Help
Questions
Answers about ordering, delivery and exchanges. Can’t find yours? Ask us on WhatsApp.
Ordering
How do I order?
Add your piece to the bag and place your order, or message us a photo of what you want on WhatsApp. See How to order for the steps.
Can you find a piece that isn’t on the website?
Yes. Send us a photo or the name of the bag or shoes and we’ll look for it.
Is my order final when I send it?
No. We confirm availability, price and delivery with you first.
Delivery
Where do you deliver?
[Delivery areas to be confirmed]
How long does delivery take?
[Usual delivery time to be confirmed]
How much is delivery?
[Delivery fee to be confirmed]
Payment & exchanges
How can I pay?
[Payment options to be confirmed]
Can I exchange my order?
[Exchange policy to be confirmed]. See Delivery & Exchanges for details.
Still have a question?